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Handova

Australian Scaffold

Rental Anything

Tas Precision

Pro-Scaff

My Juke Box

Re-designing internal Dashboard & Mobile app

Sector
Construction, Real-Estate, SaaS, Mobile App
My Role
Entire product design, UX Research, UX Design, UI Design, Prototyping
Tools
Figma, Figjam, Miro, Chat-GPT, Ux Pilot, Microsoft 360, Canava
Deliverables
A dashboard product and a supportive mobile app screens in Figma.
Project Name
Proscaff Process
Project Duration
6 Weeks
Project owners
Pro-Scaff, Media Clock
Project stakeholders
BA, PM, Developers, QA, Client
Overview
The ProScaffs Scaffold Management Platform is an internal SaaS tool redesigned to digitize and streamline the company’s entire scaffolding management process — from client enquiry to invoicing. The new system enables seamless coordination between estimators, admin, on-site labor teams, and accounting departments.
Through the redesign, the platform now handles automated enquiries, cost estimation, job allocation, timesheet management, and invoicing, all in one place. This upgrade replaced outdated manual methods, eliminating paper trails and confusion among new employees, while improving visibility, accuracy, and operational efficiency across the organization.
Purpose of the SaaS Product
The goal of the redesign was to modernize ProScaffs’ internal operations by replacing its fragmented paper-based workflow with a unified digital solution that ensures consistency, automation, and transparency.
Key objectives included:
  • Present data in a visually structured and accessible way.
  • Enable faster decision-making through real-time job tracking and performance insights.
  • Provide role-based access and control, ensuring each user interacts only with relevant information.
  • Reduce manual errors and administrative effort by automating repetitive workflows such as claim updates, approvals, and notifications.
The redesigned app now supports smoother collaboration between field and office teams, providing complete visibility from enquiry creation to final billing.
Problem Statement
Previously, ProScaffs relied heavily on manual paperwork, spreadsheets, and phone-based coordination, which created delays, data loss, and confusion—especially for new team members unfamiliar with the process.
Enquiries were tracked in emails, cost estimations were done manually, and job scheduling was managed through physical boards. This led to errors in job allocation, incomplete timesheets, missed updates, and inconsistent invoicing.
The challenge was to reimagine the internal SaaS platform to make it more intuitive, efficient, and scalable — ensuring that every team member, from estimator to site worker, could manage their tasks with ease and accountability through one unified digital system.
Design Process

Meeting With Stakeholders

Secondary Research

Primary Research

Building Personas

Solutions

User Flow/ IA

Low Fidelity wireframes

Building Design System

High Fidelity Wireframes

Prototyping

User Testing

High Fidelity Screens

Check Figma File here

Conclusion
The redesign of the ProScaffs Scaffold Management Platform successfully transformed a complex, paper-based workflow into a smart, digital ecosystem. By automating critical steps such as enquiry creation, cost estimation, job scheduling, timesheet tracking, and invoicing, the system now provides complete operational visibility and efficiency.
The new design not only simplified the onboarding process for new employees but also reduced manual errors, improved inter-department communication, and enhanced productivity across all levels. This digital transformation positioned ProScaffs as a forward-thinking company that values efficiency, transparency, and accuracy in daily operations.
If there was more time available…
If I had more time, I would focus on integrating real-time analytics dashboards to visualize project performance, cost trends, and workforce productivity. Additionally, introducing mobile accessibility for field teams and AI-driven estimation suggestions could further streamline the process. Conducting usability testing with on-site staff would also help refine the platform’s interaction design, ensuring it fits seamlessly into day-to-day operations.
Learnings
  • Gained hands-on experience designing for internal enterprise systems, where usability and efficiency outweigh aesthetics.
  • Learned how to map and optimize end-to-end workflows across multiple user roles — from estimators to on-site labor teams.
  • Improved my ability to translate real-world manual processes into intuitive digital interactions.
  • Understood the importance of clear information hierarchy in dashboards dealing with complex data and job tracking.
  • Enhanced collaboration with cross-functional stakeholders to ensure design decisions aligned with business and technical needs.
Challenges Solved
  • Eliminated paper-based tracking and manual errors by introducing a fully digital enquiry and job management system.
  • Simplified the cost estimation process with an integrated digital calculator and photo upload feature.
  • Improved communication and transparency by automating job status updates, notifications, and approvals.
  • Streamlined timesheet management through structured input fields, automated reminders, and Xero integration.
  • Reduced onboarding friction for new employees by creating an intuitive interface and structured workflow that guides them through each process step.

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Email:

Kunalshankar77@gmail.com

Phone:

+91-7980072892

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